Due to human error if you receive the wrong product or an expired product, we will fully replace the product free of charge or refund your payment in full if the product is not in stock. We are a registered online pharmacy bound by state and federal laws so we cannot restock items that are once sold. Cancellation of your order can be done before your order gets charged and processed by contacting our customer service representative with your request through phone or live chat. A fee of 10% is deducted from the order amount is applicable on cancellation requests that are made after the order has been processed and charged. Products that arrive with damaged packaging will be replaced free of charge.